Privecy Policy
1. Commitment to Your Privacy
Medicanna Health (“we,” “us,” or “our”) is dedicated to safeguarding your privacy. We manage your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (“Privacy Act”) and other relevant state and territory privacy laws. This Privacy Policy outlines how we collect, store, use, and disclose your personal information, and how you can access or correct it.
By engaging with us—whether by contacting us, visiting our website, registering as a user, or participating in consultations—you consent to the practices described in this Privacy Policy.
2. Definitions
- Personal Information: As defined by the Privacy Act, this refers to information or an opinion about an individual whose identity is apparent or can reasonably be ascertained, regardless of its truth or form.
- Practitioner: A health practitioner registered with the Australian Health Practitioner Regulation Agency (AHPRA) who provides consultation services through our platform.
- Patient: Individual users of our services in accordance with our Terms and Conditions.
- Website: Refers to our website at medicannahealth.com.au.
3. Collection of Personal Information
3.1 Types of Information Collected
The personal information we collect varies based on your interactions with us and the services you request. Typically, it includes:
- Contact Details: First name, last name, preferred name, address, phone number, and email address.
- Demographic Information: Age, date of birth, and gender.
- Identification Numbers: Medicare card details.
- Financial Information: Credit card and direct debit details.
- Emergency Contacts: Next of kin and emergency contact information.
- Medical Information: Current GP details, medical history, allergies, known contraindications, and occupation details (especially if operating heavy machinery).
- Representative Details: Name and contact information of any authorized representative, carer, parent, or guardian.
- Additional Information: Any other personal information you provide during your interactions with us.
When you register as a patient, we create a record that includes your personal information. During consultations, practitioners may collect further health information, which is considered sensitive under the Privacy Act and managed accordingly.
3.2 Methods of Collection
We collect personal information directly from you or from practitioners providing health services through our platform. Collection methods include:
- Forms you complete and submit during registration.
- Online bookings with practitioners.
- Correspondence via writing, telephone, or video conferencing.
- Consultations with practitioners.
- Customer satisfaction and market research surveys.
- Promotions and interactions with our customer support team.
We only collect sensitive information with your consent or as permitted by the Privacy Act.
3.3 Anonymity and Withholding Information
You may choose to remain anonymous or use a pseudonym in your dealings with us. However, this may limit our ability to provide certain services. If you decline to provide requested personal information, we may be unable to fulfill your service requests. Please discuss any concerns with us using the contact details provided in section 6.
3.4 Online Data Collection
Our website uses cookies to enhance user experience. Cookies are small text files stored on your browser that help manage website settings and content delivery. We may collect non-personal information such as:
- Device type and browser.
- IP address.
- Operating system.
- Pages accessed on our website and referring sites.
- Peak usage times.
This information is used for website analysis and maintenance. You can adjust your browser settings to manage cookies, but this may affect website functionality.
3.5 Third-Party Websites
Our website may contain links to third-party sites not owned or controlled by us. We are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies before providing personal information.
4. Use and Disclosure of Personal Information
4.1 Purpose of Use
We use your personal information for purposes including:
- Facilitating your care and treatment by practitioners.
- Scheduling appointments.
- Responding to inquiries and complaints.
- Maintaining records of interactions.
- Informing you about new services and products.
- Administrative purposes related to our services.
- Compliance with legal obligations.
4.2 Disclosure to Third Parties
We may disclose your personal information to:
- Practitioners consulting with you.
- Other health practitioners (e.g., psychologists, general practitioners) with your consent.
- Third-party contractors and suppliers for services like data processing, payment processing, IT support, and website maintenance.
- Professional advisors, insurers, and agents.
- Legal authorities as required by law.
For research purposes, we may use de-identified, aggregated data.
4.3 Overseas Disclosure
We do not disclose or store your personal information overseas. If this practice changes, we will seek your consent and ensure compliance with the APPs.
4.4 Direct Marketing
We may use your personal information to inform you about our services, products, promotions, and events related to your interests. You can opt-out of direct marketing communications at any time by contacting us or using the unsubscribe function in our communications. Opting out will not affect our ongoing relationship with you.
5. Access and Correction
5.1 Accessing Your Information
You can request access to your personal information at any time by contacting us. We aim to respond within a reasonable timeframe. In some cases, we may decline access, providing written reasons for our decision. Administrative fees may apply for processing access requests.
5.2 Correcting Your Information
We strive to maintain accurate, complete, and up-to-date information. If you notice errors or changes in your personal details, please inform us. We will correct our records promptly. If we disagree with your requested changes, we will provide written reasons and note your disagreement in our records.
6. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us: admin@medicannahealth.com.au
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices. The most recent version will be available on our website.