Frequently Asked Questions
I’m unable to book an appointment
All our appointments are scheduled online via our booking link here:
- New patient: https://medicannahealth.com.au/book-now/new-patient/
- Returning patient: https://medicannahealth.com.au/book-now/existing-patient/
If you’re having trouble scheduling an appointment, please reach out to our support team for assistance at admin@medicannahealth.com.au
What is your refund policy?
We do not offer refunds for missed appointments. However, if you inform us at least one working day before your scheduled appointment, we can reschedule your consultation for a later date.
Additionally, if the doctor determines upon your consultation that you do not qualify for treatment, we are unable to provide a refund.
Can I book an appointment without a Medicare card or IHI number?
You can reschedule your appointment by retrieving the automated email confirmation sent to you when you made the booking. Click on the “Change/Cancel Appointment button to reschedule or cancel your appointment. We note you will not be able to reschedule or cancel your appointment on the day of your appointment.
Can individuals under 18 become patients at Medicanna Health?
Unfortunately we do not take on patients who are under the age of 18.
Do I need a referral to book an appointment?
No referral is required to see a doctor at Medicanna Health. However, if you do have a referral, you can upload it before your initial consultation.
We may however require you to supply us with a copy of your Health Summary from your GP or Specialist prior to commencement of any therapies.
Will Medicare or private health insurance cover my consultation?
Unfortunately Medicare does not cover Medicinal Cannabis Appointment or prescription at all.
Some private health insurance providers may cover Medicinal Cannabis consult and prescription, please check with them directly for more details if this is covered by your Private Health Insurance.
How long does a consultation take?
The duration of consultations is normally 15 minutes. If you think you require longer than that, please book two 15 minutes slots.
What are the consultation fees at Medicanna Health?
The initial consultation costs $150, while follow-up consultations are $100.
For any further questions, feel free to reach out to our support team at admin@medicannahealth.com.au or visit our website for more information.
Can any doctor modify my prescription?
Prescription adjustments must be handled by your prescribing doctor. If changes are needed, please email admin@medicannahealth.com.au. There may be charges for adjusting your scripts.
Can my prescription be transferred to a different pharmacy?
Prescription transfers are subject to approval. Please email admin@medicannahealth.com.au
Will I be charged for my consultation if I don’t receive a prescription?
Yes, consultation fees apply regardless of whether a prescription is issued.
Are medication costs included in the consultation fee?
○ No, the cost of medication is separate from consultation fees.
Can I request a specific medication during my consultation?
You can discuss treatment options with your doctor, but prescriptions are issued based on clinical assessment and medical suitability. The Prerogative of which medication is prescribed lies with your doctor.
Will I receive documentation confirming my prescribed medication?
If needed, you may request a confirmation letter detailing your prescription from your doctor. Please email admin@medicannahealth.com.au
Can I drive while taking my prescribed medication?
Certain medications may affect your ability to drive. Please consult your doctor for advice on whether it is safe to do so.
Can my prescription quantity or dispensing intervals be adjusted?
Any changes to prescription amounts or intervals should be discussed with your prescribing doctor.
What should I do if I have an adverse reaction to my medication?
If you experience any side effects or adverse reactions, stop using the medications, seek medical attention immediately and inform your prescribing doctor in your follow up appointments.
Can I travel interstate with my prescribed medication?
Regulations on traveling with medication vary by state. It’s recommended that you check the legal requirements before traveling.
Can I take my prescribed medication overseas?
Traveling with prescription medication may be subject to restrictions in different countries. Before traveling, check the regulations of your destination and consult your doctor if necessary.